Return and Exchange

If you change your mind about your order or purchase, you have 28 days from the day of delivery to return your order, using our returns service.

If you have an account with us, simply sign in and go to Orders & Returns. Once you’ve found your order, click 'Start a Return'.

If you don’t have an account, you can visit our return page to start your return. There is no need to let us know about your return and it can take up to 7 days to process your return. 

If you purchased an item through our remote shopping services, you can contact your Personal Shopper or Customer Services to arrange a return.