Below FAQ are some common concerns of our clients before purchasing the tea.
If you have other questions, please email us at sales@chelseateauk.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button at the bottom right corner to chat live with a Customer Service representative.
Pre Sale Questions
We are the producer of the leaves which are processed in the factory within the premises of Okatyi tea estate and we indulge in purely organic practices in our estate. From manure to pesticides, everything is organically processed from natural elements such as neem leaves, flowers, etc. Most significantly, Okayti is perched in a location that receives the right amount of sunlight and rain, these factors contribute to making our tea exceptionally distinct and inarguably the best Darjeeling single estate tea.
Firstly, we try to dispatch teas as soon as they are ready. Secondly, we store our teas in food-grade foil packaging within a moisture-free environment, tightly tucked in airtight containers and away from heat.
If kept in an ideal condition, our teas can last for 2 years and more. All it needs to be is away from heat, strong aromas and in an airtight container.
We procure our selection of teas from the finest organic and natural sources, packing them directly at the source to ensure maximum freshness. By eliminating middlemen, we guarantee that our teas are the freshest you'll ever taste.
Store in airtight, opaque containers away from light and air. Keep in a cool, dark place to preserve freshness. Avoid strong odour to prevent flavor contamination.