Shipping & Delivery

Shipping Methods and Costs
We offer worldwide shipping. Costs for international shipping shall be notified via email before the order is processed and final payment made. Customs clearance if any, is required at the international destination will have to be undertaken by the customer and is not our responsibility.

For more information, please contact our customer care service at sales@chelseateauk.com or 00447873157927

Important Information
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

When Do We Deliver
All domestic orders to metros will take 1-3 days and the rest of the UK will take 3-4 days for delivery from the date of dispatch. International orders take a minimum of 5 to 10 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.

Shipping
Shipping is offered at £ 50.00 on orders below £ 500 and free Shipping above £ 500 to customers in London. For customers outside London, shipping costs will be determined separately.

 

Taxes & Duties
For UK Customers
Product Prices displayed are inclusive of all taxes and duties.

For International Customers
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us at sales@chelseateauk.com